Roam, A Venture Backed Outdoor Hospitality Company Is Looking Candidates For Guest Service In Louisiana $$
About Roam
Roam is a venture-backed outdoor hospitality company building a network of boutique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.
About this position
- We’re looking for candidates with guest services experience who are familiar with the outdoor hospitality industry.
- This is a full-time seasonal position with advancement opportunities. This position is for an on-site guest service ambassador at one of our properties.
- Our guest services ambassadors are responsible for front-line communication with our guests, troubleshooting and resolution of issues, and the day-to-day operations of our properties.
The best candidates will
- Have their own recreational vehicle.
- Be passionate about camping, RVing, outdoor recreation, and environmental conservation
- Care deeply about the customer experience and take pride in providing the best service possible to guests
- Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems
- Be comfortable working at an early-stage company where change and innovation is welcomed and embraced
- Have an interest in growing their career in the outdoor hospitality industry
Description
- As a Guest Services Ambassador, you will be responsible for the following:
- Maintain property appearance and cleanliness
- Empty fire pits and trash cans throughout property
- Clean bath houses, laundry, and office spaces daily
- Monitor check-in/check-out of guests
- 100% guest satisfaction is your ultimate objective
- Assist guests with local recommendations and retail purchases
- Enforce property rules and guidelines, when necessary
- Communicate guests and maintenance issues to your supervisors
Required
- Ability to travel to our other properties, if necessary
- Willingness to work in all weather conditions.
- Familiarity with using laptops and smartphones for communication
- Detail-oriented for accuracy of data and information
- Treat our properties like your home and your mother-in-law is visiting
- Take care of guests like family
- Able to lift up to 50lbs
- Ability to de-escalate and/or resolve guests complaints or issues
- Effective critical thinking and decision-making skills
- Unequivocal drive for guest satisfaction
- Compensation
- 30/50amp site accommodation
- Paid biweekly hourly rate $15-$18
- Health Insurance optional
- Roam provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Website: https://roam.camp/
Email: